Ridgid Drill Owners, Full of Euphoria
According to a new study by J.D. Powers and Associates, of all the major brands, Ridgid ranks highest in customer satisfaction in the drill/driver category. The article says that,
"The inaugural study measures customer satisfaction with cordless drills/drivers by examining six key factors (listed in order of importance): drill performance (including drilling and driving power, performance under heavy use and maneuverability in tight spaces); ease of use (including balance, weight and grip size and feel); battery performance; price; versatility of the battery platform in supporting other power tools; and warranty."
A while back, we reviewed Ridgid's compact Li-Ion Drill and we can understand why they excelled in all of these categories. We were big fans of the drill when we reviewed it and we still use it all the time.
Read the article here.
Read our review of Ridgid's drill here.
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Posted by Tool Snob at June 10, 2008 5:14 AM
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